Lizz B.

Lizz B. has extensive experience in customer service and claims management, currently serving as a Senior Customer Service Specialist at SBLI since April 2007, where Lizz drives quality standards through a new QA program and collaborates with various teams on process improvement initiatives. Prior roles at SBLI include Supervisor of Customer Service and Imaging, Senior Customer Service Analyst, Senior Claims Analyst, Licensed Sales Producer, and Claims Analyst, focusing on handling sensitive claims and supporting management. Earlier experience includes roles at Magellan Health as a Field Network Coordinator and Customer Services Representative, and as a Customer Service Representative at Bob's Stores. Lizz earned a Bachelor of Arts in Psychology from Merrimack College.