Iida H. currently serves as a Queue Manager and Team Lead at Scale AI, responsible for managing a team of LLM trainers focused on math and language projects while ensuring quality control. Prior experience includes roles as an AI LQA Specialist, conducting Localization Quality Assurance for Fortune 500 clients, and as an LQA Specialist at Smartling, where Iida ensured linguistic accuracy and quality. Previous positions also include being a Multimedia LQA Specialist at Welocalize and processing accident compensation claims at the State Treasury of Finland, where Iida improved claims processing procedures. Iida holds a Master of Social Science in Social Policy from the University of Turku and has completed an Erasmus programme in European Studies at Maastricht University, along with a Bachelor of Social Science in Social Policy and Political Science from the University of Turku.
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