Shaely Scurrah

Shaely Scurrah currently serves as an Operations Associate at Scale AI, with a focus on managing project progress to uphold quality standards and ensuring that team members have the necessary resources for optimal performance. Prior experience includes various roles at ONETOUCH DIRECT - SAN ANTONIO LLC, where Shaely provided customer service as a T-Mobile Chat Representative, addressing technical issues and customer inquiries. Other positions held include Customer Support Specialist at LawnStarter Lawn Care and Customer Experience Associate at FULL Creative, both emphasizing strong customer service skills and problem resolution. Shaely's career began at Green Tree Servicing, where responsibilities included assisting clients with mortgage inquiries. Academic credentials include an Associate's degree and a Bachelor's degree in Business Administration from Southern New Hampshire University, with an MBA in Business Analytics anticipated in early 2026.