Vaughn R. currently serves as an Operations Program Manager for the Red Team at Scale AI, a position held since February 2022, following a role as Operations Specialist. Prior to Scale AI, Vaughn worked at Better as a Senior Operations Specialist from March 2020 to December 2021, effectively managing a pipeline of up to 100 borrowers per month during mortgage processes with approximately $2.1M in loans. Earlier experience includes a tenure at Uber from November 2015 to May 2020, where Vaughn progressed to Operations Team Lead, managing operations for the Oakland Greenlight Hub and coaching a team of over 20 Uber Experts to enhance customer support. With a strong background in customer service, Vaughn provided in-person assistance to over 10,000 Uber driver-partners, maintaining high customer satisfaction metrics throughout the career.
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