Randy Hicks

Randy Hicks is a senior technology leader and service delivery executive with 30 years of experience in designing, building, and operating large-scale enterprise networks, unified communications, and security infrastructures. They have held key positions at notable companies such as Cisco, where they directed multi-million-dollar technology programs across various sectors, and ScaleCapacity, where they currently serve as Sr. Director of Contact Center Services, focusing on Amazon Connect and cloud-based solutions. Randy’s background includes a tenure in the United States Marine Corps as a Sergeant, where they honed their programming and data communications skills. They are recognized for their leadership in driving operational excellence and customer value across complex technology initiatives.