Frankie Ryan is a skilled technical writer currently working at ScalePad since October 2023, with prior experience in various roles at Shopify from February 2016 to July 2023. At Shopify, Frankie served as an L&D onboarding facilitator, responsible for onboarding new hires, developing learning materials, and creating an inclusive training environment. Additionally, Frankie held positions as a Support Mentor and Guru, focusing on coaching hires and delivering exceptional customer support with a satisfaction rating of over 90%. Previous experience includes working as an Operations Specialist for Accenture, managing partner accounts for Google Trusted Stores, and customer support roles at Stream Global Services and Camera Centre. Frankie holds a Bachelor of Arts in Interactive Digital Media from Swansea Metropolitan University.
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