Thomas D. is an experienced professional with a robust background in incident management and technical support. Currently serving as an Incident Manager and Technical Analyst at Scalepoint since March 2021, Thomas is part of the incident management and technical analyst teams, providing support to Service Desk and Support teams. Previous roles include Team Lead in Service Desk and Incident Management at Elgiganten A/S, where responsibilities involved delivering technical support to customers and ensuring high satisfaction levels. Thomas's career also includes positions in cash allocation and debt collection at Shell, technical support for Xerox clients at IBM, and sales consultant roles at various retail companies. Educationally, Thomas holds a Bachelor's degree in E-Concept Development from EK - Erhvervsakademi København.
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