Ken Rowen

Ken Rowen, MBA, serves as the Director of Contact Center & Customer Experience at SCAN Health Plan since November 2021, overseeing critical functions in member experience, strategy, analytics, and operations. Prior to this role, Ken held various leadership positions, including Administrative Operations Director at CMRE Financial Services, Inc., and Vice President at Mnet Health Services, where responsibilities included managing operations and strategic development across multiple departments. With extensive experience in contact center management, collections, and client services, Ken has developed teams and implemented processes to enhance efficiency and compliance. Educational qualifications include an MBA in Finance from Keller Graduate School of Management and advanced degrees in psychology, complemented by a BA in History from the University of California, Riverside.