Lawrence Akosen

Lawrence Akosen, FCX-II, MPHIL, MA, BA, has been a Senior Manager at MTN Ghana since June 2003, with a focus on Customer Experience Planning and Enablement, Quality Assurance, and customer-centric service delivery. Key responsibilities include ensuring customer satisfaction, developing staff capabilities, managing service delivery levels, and implementing operational improvements. Lawrence has also served in various managerial roles aimed at enhancing customer service quality and building strong customer relationships. Prior experience includes a role as Research Officer at George Padmore Research Library, where responsibilities involved cataloguing, client assistance, and exhibitions. Currently pursuing a Ph.D. in Information Studies at the University of Ghana, Lawrence holds multiple degrees, including diplomas in Computer Science from the University of Guelph.