Phadeela Class-Peter

Phadeela Class-Peter is an expert in Service Quality Assurance, Customer Experience Strategy development, and Process Re-engineering. Currently serving as the Manager of Quality Assurance at MTN Ghana since 2019, they have significantly improved customer satisfaction metrics, achieving a 16% enhancement in NPS and CSAT. With a background that includes roles at Millicom and AirtelTigo, Phadeela has consistently focused on elevating customer experience and retention across various platforms. Phadeela holds a Master's Degree in Supply Chain Management from Coventry University and a Bachelor's Degree from the University of Ghana.