Marcio Joly is a seasoned professional with approximately 20 years of experience in customer service management and operational roles within large companies. Currently serving as a Customer Service Manager at ScanSource since June 2011, Marcio has extensive expertise in Call Center management, customer experience, technical support, and sales administration. Notable accomplishments include the creation and implementation of service areas, development of action plans for continuous improvement, and participation in contract negotiations. Previous roles include Manager After Sales at Brasil Telecom and Coordinator of Call Center at GVT, complemented by educational qualifications in Information and Communication from CEFET PR and a specialization in Social Communication-Journalism from the Federal University of Technology - Parana.
This person is not in any teams
This person is not in any offices