We are a group of experienced consultants specializing in Billing and CRM solutions for the Telecommunication and Utilities markets.
•	Our specialists have at least a few-year experience in business process system implementation covering Product Configuration, Order Management and Order Fulfillment, Billing, Invoicing, Accounts Receivable  Management and Collections Management.
•	We know the specificity of the telecommunication company business, both wireless and wired telephony.
•	We take advantage of the best patterns, aiming at the industry-standard process modeling – as a rule, we use the eTOM standard in telecommunication business processes and the SID model in data modeling.
•	We have the experience and skills to create efficient solutions based on multi-million customer databases.
•	We support our customers in all development phases: business analysis, definition of the solution architecture, code development, tests and production support for the CRM, Billing and Order Management systems.

Scapaflow Consulting

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