Catalin Palade

Catalin Palade is an experienced Service Delivery Manager at SCC since December 2019, where responsibilities include strategizing to optimize service desk operations and ensuring alignment with organizational objectives. Prior roles at SCC encompassed Service Desk Team Leader, Senior Service Desk Analyst, Team Leader Backup, and Mentor, each focusing on team efficiency, training, and issue resolution. Catalin began a career in service desk operations at Capgemini as a Service Desk Analyst, emphasizing service request management and issue triage. Educational background includes attendance at Universitatea „Alexandru Ioan Cuza” din Iași.