Jaume Badals is a skilled professional in customer service management with extensive experience in coordinating IT operational activities across various sectors. They have managed service teams in banking and financial companies and led project migrations, notably at La Caixa. Jaume has previously held roles overseeing Help Desk services and Windows systems at the Institut Català de la Salut and at the Barcelona Airport, where they implemented global service initiatives. Currently, Jaume is pursuing certifications in FCE, ITILv3, and Cybersecurity.
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