Mark Richardson

Mark Richardson is an experienced Service Delivery Manager with a robust background in team management, customer relations, and performance optimization. They have effectively overseen diverse teams and managed critical customer accounts, primarily within the financial and pharmaceutical sectors. With a comprehensive understanding of modern management methodologies, including ITIL, they excel at developing key performance indicators and managing risks to enhance business potential. Throughout their career, Mark has successfully implemented service improvements and built lasting relationships with FT100 clients while contributing significantly to contract renewals and CRM migrations. Mark holds a BTEC Higher National Diploma in Hotel, Catering, and Institutional Management from Cheltenham & Gloucester College of Higher Education.