Raluca Ghetu is a seasoned professional with extensive experience in incident management and customer service. From 2010 to 2015, they led the Request Validation and International Incident Management team at SCC, where they handled incident escalations, coordinated team activities, and ensured timely communication with clients. Prior to this role, Raluca worked as a Customer Service Agent at XL World from 2008 to 2009, focusing on insurance quotations for small businesses in the UK.
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