Stephen Redmond is an experienced IT Professional Services Manager at SCC Document Services since December 2017, where responsibilities include overseeing IT services management operations, enhancing efficiency, and maximizing client satisfaction. Prior to this role, Stephen served as the Interim ITPS Post Sales Manager and IT Technical Projects Manager at M2 from January 2011 to June 2017, focusing on managing technology-focused projects and client consultations. Stephen also held positions including Customer Telephone Support Manager at M2, managing helpdesk processes for over 16,000 devices, and Product Specialist at Imscan Systems Limited, where document scanning solutions were developed. Additional experience includes IT Administrator at Valueworks Ltd and Support Desk Operative at Waterson Consulting Ltd. Stephen holds multiple qualifications, including Prince2 Project Management and ITIL Practitioner certifications.
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