Steven Rivera is a Vice President of Customer Experience at Scentbird, where they are responsible for driving customer experience excellence aligned with strategic goals. With over 15 years of experience in customer service and experience, they have previously held roles including Director of Customer Service and Director of Customer Experience at Scentbird and other organizations. Steven's expertise includes implementing innovative strategies to enhance customer loyalty and satisfaction, as well as managing cross-functional teams to deliver seamless service experiences. They are currently pursuing education at Rutgers, The State University of New Jersey-New Brunswick.