James Smith

James Smith has worked in the IT industry for almost 19 years, focusing on technical support and customer service across various roles, including managing service desks. Currently serving as the Chief Security Officer and Operations Director of Data Services at SCG Connected, they have extensive experience in service assurance, continual service improvement, and operations management. James has held positions such as Outsourced Network Engineer at Mercantile Lisbon Bank, Customer Service Manager at Community Internet and CI-Net, and Service Assurance Manager at MDNX. With a strong interest in cybersecurity and technology, they are passionate about fostering a happy workplace and enhancing customer satisfaction. Outside of their professional life, James enjoys cooking, gardening, brewing beer, mountain biking, golfing, playing football, and spending quality time with family.