Michael Behnke is an experienced digital customer experience professional currently serving as the IoT Operations EU at Schaeffler Lifetime Solutions since October 2021, contributing to the global development of digital customer experience concepts. Previously, Michael held the position of Digital Service Operations Manager at Schaeffler, focusing on incident and cyber security management while interfacing with various operational functions. Michael's earlier roles include Head of Hardware Group and Research Assistant at RWTH Aachen University, where responsibilities ranged from project management in backup/restore services to realizing adaptive control systems in energy efficiency. Michael's educational background includes a degree in Mechanical Engineering from RWTH Aachen University, completed in 2014.
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