Joshua Smith

Joshua Smith is an experienced IT professional with a strong background in systems engineering and service management. At Schilling IT, Joshua currently serves as Service Manager and Senior Systems Engineer, where processes for dispatch, service desk, and account management have been improved to enhance support quality. Prior experience includes roles at Proven IT, where responsibilities ranged from diagnosing and resolving technical issues to collaborating with stakeholders on enterprise content management solutions. Joshua's career also includes time as an Advanced Repair Agent at Geek Squad, providing client education on cybersecurity, and a position as a Genius at Apple. Joshua's education was completed at Portage High School, graduating in 2013.