Patrick Marby is a seasoned professional in customer experience management, currently serving as the Customer Journey and Touchpoint Manager at Schindler Group since December 2020. Prior experience includes roles as Customer Experience Manager at Heidelberger Druckmaschinen AG and Client Director at GIM direct GmbH, where focus encompassed customer journey analysis, CX strategy development, and data analysis. Previous positions also feature Senior Research Manager at GIM Gesellschaft für innovative Marktforschung mbH, Research Consultant at hopp Marktforschung, and Fachbereichsleiter Produktmanagement & Projektentwicklung at LDB Market Research. An academic background in business administration was obtained at Hochschule Bielefeld, culminating in a Diplom-Betriebswirt (FH) degree.
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