John O'Connell is an experienced professional with a robust background in customer service and operations management. Currently serving as a Board Member at Hilliard Food Pantry Plus and a Strategic Partner at Schooley Mitchell since November 2021, John specializes in helping businesses navigate complex service offerings to achieve cost reductions. Prior roles include Director of Customer Service at Trinity Health (HQ Michigan) and Director of Collections and Customer Service at Mount Carmel Health System, showcasing a commitment to enhancing client satisfaction and operational efficiency. With over two decades in leadership positions, including Vice President of Operations at NCO Financial Systems, John holds a Bachelor of Science in Marketing and an MBA from The Ohio State University Fisher College of Business.
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