Erik Baumann is currently the Chef över Teknisk Support at SchoolSoft, overseeing technical support operations. Previously, they held various roles at Klarna AB from 2013 to 2019, including Technical Project Lead for Offshoring and Team Manager at Customer Service 2nd line, where they managed international teams and implemented new processes. Erik also served as Customer Journey Lead at Ringtail Technology from 2022 to 2025, focusing on product management and team development. Erik obtained a Magister degree in Scandinavian Studies and History from Friedrich-Alexander-Universität Erlangen-Nürnberg and studied Swedish Linguistics at Umeå universitet.
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