Ryan Peterson

Ryan Peterson is a highly skilled Technical Support Engineer with extensive experience in customer support and technical problem-solving. Currently at ScienceLogic since September 2021, Ryan acts as the Tier 2 escalation point, leading complex issue resolution and automating deployment processes using Python. Previously, Ryan held technical support roles at LogicMonitor and began a career in logistics at Diligent Delivery Systems, excelling as a courier and dispatcher while enhancing customer satisfaction and operational efficiency. Ryan's educational background includes a Bachelor of Science in Network Engineering and Security from Western Governors University, a Bachelor of Science in Cloud Computing, a Bachelor of Science in Business Administration from Penn State University, and a Certificate in Analytics for Data Science. Additionally, Ryan served as a Combat Engineer in the United States Army Reserve, developing strong teamwork and critical thinking skills.