Harshitha K. has over four years of experience in technical support, having served as a Technical Support Engineer at GlowTouch Technologies from July 2020 to October 2024, where significant contributions included leading software upgrades, optimizing technical environments, and achieving a 95% customer success rate. Notable achievements include reducing escalations by 40% and resolution time by an average of 15 minutes per case. Currently employed as a Technical Support 2 Engineer at Sclera since January 2025, Harshitha K. focuses on direct client interaction to troubleshoot issues and collaborates with cross-functional teams to ensure effective and timely resolutions.
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