Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience

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It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time.

Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.

Call Center

Quality Assurance

Scorebuddy

Derek Corcoran

Paul Lawless

Dick Bourke

David Mcgeough

David Beausang

Elizabeth Kavanagh

Craig Donnelly

Scorebuddy

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