Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience

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It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time.

Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.

Call Center

Quality Assurance

Scorebuddy

Scorebuddy's headquarters in Dublin 8, Ireland

Derek Corcoran

Ferdia W O'Brien

Emmanuel Doubinsky

Paul Lawless

David Mcgeough

David Beausang

Elizabeth Kavanagh

The Sales Team at Scorebuddy is dedicated to driving revenue growth by engaging potential clients and promoting the company’s all-in-one quality assurance platform for contact centers. They identify new business opportunities, nurture relationships with leads, and work collaboratively to tailor solutions that enhance customer experiences. From developing strategic sales initiatives to managing accounts, their focus is on delivering measurable value and ensuring customer success in utilizing Scorebuddy’s innovative tools.

Sales Team

The Software Development Team at Scorebuddy is responsible for creating and maintaining the innovative quality assurance platform that empowers contact center professionals. This team designs and implements features such as scorecards, text analytics, and training solutions, ensuring the software is user-friendly and effectively addresses customer experience challenges. By collaborating closely with other departments, they work to enhance system functionality, improve performance, and deliver seamless experiences for end-users.

Software Development Team

The Customer Success Team at Scorebuddy is dedicated to ensuring clients achieve optimal results with our Quality Assurance software. They provide personalized support, training, and guidance to help customers effectively implement and utilize our solutions, ultimately enhancing their call center operations and elevating the customer experience. By fostering strong relationships and facilitating proactive communication, the team works to drive customer satisfaction and success with the platform.

Customer Success Team

The Leadership Team at Scorebuddy drives the strategic vision and overall direction of the company, ensuring alignment across marketing, technology, sales, and finance. This team focuses on enhancing the platform’s capabilities, fostering customer success, and expanding market reach to deliver innovative quality assurance solutions that improve the customer experience for contact center professionals. Through collaboration and industry expertise, they aim to position Scorebuddy as a leader in quality assurance software.

Leadership Team

The Marketing Team at Scorebuddy focuses on promoting and expanding the reach of its cloud-based Quality Assurance software for contact centers. They develop strategic marketing campaigns, create engaging content, and leverage digital channels to attract new users while highlighting the platform's benefits. Through data-driven insights and targeted messaging, the team aims to elevate customer experience and showcase Scorebuddy's impact on contact center performance.

Scorebuddy

Org chart

Teams

Sales Team

Software Development Team

Customer Success Team

Leadership Team

Marketing Team

Offices

Scorebuddy

Org chart

Teams

Sales Team

Software Development Team

Customer Success Team

Leadership Team

Marketing Team

Offices

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