Mark O'Mailley

Mark O'Mailley is a Customer Experience Strategy Manager at ScotRail Alliance since 2018, where they support employees across various teams to enhance customer expectations and lead evidence-based insight strategies. Prior to this, Mark served as a Research Analyst at ScotRail from 2015 to 2018, focusing on customer insight analysis to improve satisfaction and product development. Mark also worked as a Research Executive at STV from 2014 to 2015, providing business intelligence through market analytics and project management. Mark's educational background includes a Master’s Degree in Business Analysis and Consulting from the University of Strathclyde, and a Law LLB from the University of Glasgow, supplemented by studies in European Union Law and Policy at Københavns Universitet.