Beth Mackay currently serves as a Complaints Technical Manager at Scottish Widows, where responsibilities include overseeing complaints related to insurance, pensions, and investments. Prior experience includes roles as a Bank Manager and Assistant Bank Manager at Bank of Scotland from May 2017 to June 2022, as well as a Customer Service Manager at Lloyds Banking Group from March 2011 to May 2017, where management and coaching of teams was a key focus. Earlier in the career, Beth worked as a Banking Adviser at Bank of Scotland between June 2008 and March 2011. Academically, Beth holds a BA (Hons) in Marketing/Marketing Management from Edinburgh Napier University, completed between 2003 and 2007.
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