Eugene Maxwell

Eugene Maxwell is an experienced professional in customer service and risk management, currently serving as a Customer Service Team Manager at Scottish Widows since August 2018, following a decade-long tenure in various roles within the same company, including Risk & Controls Analyst and Team Coach/SME. Eugene's expertise encompasses process transformation, coaching, and complaint analysis to enhance department efficiency. Previously, Eugene worked as a Logistics Analyst at Ace Fixings Ltd, focusing on statistical analysis of sales figures and logistics management for a delivery network. Eugene began a career in sports management as a Duty Officer at Ballymena United FC. Eugene holds a Bachelor's degree in Sports & Business Management from the University of Lancashire and additional qualifications in Leisure Management and Sport & Leisure Studies.