Mark Wilson is an experienced professional in customer service and software engineering, currently serving as a Software Engineer at Scottish Widows since July 2012, following a role as Customer Service Manager, where responsibilities included leading and managing a team of 15 to achieve high-quality service and departmental KPIs. Prior to Scottish Widows, Mark Wilson held the position of Customer Service Manager at Capita and served as a Senior Customer Service Consultant at Prudential International, where team management and client satisfaction were paramount. Additional experience includes roles as a Support Worker, Quality Manager/Team Manager at Telecom Service Centre, and various positions at Somerfield Stores Ltd. Mark Wilson's educational background includes studies at the Chartered Insurance Institute and Lornshill Academy.
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