Michael Powell has over a decade of experience in the financial services sector, currently serving as a Proposition and Operations Senior Manager at Scottish Widows since October 2013. In this role, Michael has led various initiatives focused on improving customer experience through transformations in legacy life and pension administration systems. Responsibilities encompass managing customer treatment strategies, ensuring product compliance, and overseeing significant remediation projects that have delivered substantial financial returns. Prior to this, Michael held multiple positions at Bank of Scotland and earned a Master of Arts degree in History from The University of Edinburgh in 2010.
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