Jenny Avian-Drotsky

Head Of Digital Customer Experience at ScreenCloud

Jenny Avian-Drotsky has a diverse work experience spanning several companies and roles. Jenny is currently employed at ScreenCloud - Digital Signage as a Digital Customer Success Manager since July 2022. Their main responsibilities include overseeing the digital onboarding journey and developing effective cross-channel communication plans for customer onboarding and adoption.

Prior to that, Jenny worked at Avast as a Marketing Executive from June 2020 to July 2022. In this role, they focused on executing product-specific marketing activities, such as email marketing and multi-channel campaign execution, using data-driven strategies.

Jenny also has extensive experience with Wyndham Worldwide / RCI, where they held multiple roles. From June 2014 to July 2019, they served as a Senior Marketing Executive, focusing on reinvigorating the customer experience through system enhancements and customer journeys. Before that, from August 2009 to May 2014, they worked as a Marketing Executive, responsible for maintaining and enhancing the website user journey and sales. Jenny also handled analytics and reporting on marketing metrics.

At Wyndham Worldwide / RCI, Jenny started their career as a Multi-skilled Sales Guide from May 2007 to June 2008. Jenny then transitioned to the role of Customer Care Specialist from July 2008 to June 2009, where they resolved customer complaints and queries related to domestic and international holidays.

Overall, Jenny Avian-Drotsky has a strong background in marketing, customer success, and sales, with a focus on enhancing customer experiences and driving business growth through effective communication and data-driven strategies.

Jenny Avian-Drotsky completed their education in a chronological order. Jenny attended Bracken High School from 1999 to 2003. Following that, from 2012 to 2016, they pursued a Bachelor of Commerce (BCom) degree in Marketing/Marketing Management at the University of South Africa/Universiteit van Suid-Afrika, where they graduated Cum Laude. Lastly, from 2018 to 2020, they studied Informatics and obtained a Bsc degree from the University of South Africa/Universiteit van Suid-Afrika.

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Timeline

  • Head Of Digital Customer Experience

    July 1, 2024 - present

  • Digital Customer Success Manager

    July, 2022