Brien G.

Brien G. began their career in 2017 as a Technical Support Specialist with DaySmart Software, Inc., where they assisted end users via phone with technical troubleshooting and training of SQL based business management/appointment booking software. Brien then moved up to Technical Support Expert, where they managed software support needs, offered white glove support, and managed relationships for 160 of Daysmart’s largest customer accounts. In 2021, Brien G. joined ScreenMeet as a Lead Support Engineer, where they assist enterprise accounts in utilizing ScreenMeet's remote support, unattended device management, page cobrowsing, and collaboration tools. Brien also collaborates with customer success, product, and engineering teams to gather feedback and address technical problems, and acts in a customer success/technical account management capacity to drive timely onboarding and ensure optimal usage levels and adoption of features.

Brien G. attended Lansing Community College from 2018 to 2023, where they earned a Bachelor's degree in Information Technology.