Lauren Masters has extensive experience in the customer service sector, currently serving as the Virtual Contact Centre Manager at Screwfix since April 2014. Throughout the tenure at Screwfix, Lauren has held several key positions, including 24/7 Manager, Business Support Hub Supervisor, Customer Service Supervisor, and Customer Service Representative. Lauren's educational background includes a Level 3 Team Leadership Apprenticeship in Customer Service Management from Yeovil College, completed between 2019 and 2021, as well as attending Preston School Yeovil from 2007 to 2012. Lauren also pursued studies at Bournemouth University from September 2015 to September 2016.
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