Donni U is a Mobile QA Engineer and Customer Joy Creator at Scribd since May 2016, specializing in technical customer support, debugging customer issues, and collaborating with the engineering team. Responsibilities include managing customer inquiries via Zendesk, updating FAQs and Macros, conducting QA testing for new website functionality, and monitoring feedback across various platforms. Previously, Donni served as a Veterinary Assistant at Healthy Pets Veterinary Hospital from September 2012 to May 2016, focusing on client service and communication. Earlier experience includes working as a Surgery Discharge Coordinator and Office Assistant at Linda Mar Veterinary Hospital from April 2004 to August 2012, where key tasks involved sterilization of surgical instruments and prescription medication management. Donni holds a degree from San Francisco State University.
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