Marc Ricketts

Marc Ricketts has a diverse work experience spanning over a decade. Marc started their career as a Production Director at KJHK 90.7 FM in 2004, where they managed the production of on-air advertisements and station IDs. In 2005, they worked as an Assistant Producer at KSNT Channel 27 & KTMJ Fox 43, where they wrote and edited scripts for local newscasts and operated studio equipment during live broadcasts.

Following this, Marc joined Express Scripts in 2005 as a Prior Authorization specialist, providing customer service to doctors and pharmacists. Marc researched insurance policies to determine medication coverage eligibility based on benefit plan design and clinical criteria.

In 2007, Marc joined Nielsen as a Field Technician, building long-term relationships with volunteer panels and coaching them on operating ratings equipment. Marc later became a Panel Relations Specialist, acting as the primary customer service contact for a sample of 600 volunteer households.

Marc then worked at Family Features from 2013 to 2015 as a Sales Support Manager. Marc developed positive relationships with clients, agencies, and partners, served as an inter-departmental liaison, managed projects and project documentation, and supervised database updates and maintenance.

Currently, Marc is working at ScriptPro since 2015 as a Customer Account Manager. In this role, they manage over 1,200 international accounts, ensuring a high level of customer satisfaction with ScriptPro products. Marc also drives the resolution of client issues by engaging internal support teams.

Marc Ricketts attended The University of Kansas from 2000 to 2004, earning a Bachelor of Science (B.S.) degree in Broadcast Journalism.