Mark Schaefer

Mark Schaefer is a skilled professional with extensive experience in customer success management, product ownership, and employee development. Currently serving as a Customer Success Manager at ScriptPro since September 2018, Mark has successfully driven improvements in customer workflows, facilitated communication between internal teams, and established partnerships to enhance client value. Previous roles at ScriptPro include Product Owner and Pharmacy System Analyst, where Mark translated product visions into actionable tasks and collaborated with pharmacy leadership on system efficiencies. Earlier positions at Integrity Technology Solutions and Johnson County, KS Government focused on employee development and community consulting, emphasizing training, performance evaluation, and program implementation. Mark holds a Bachelor’s Degree in Liberal Arts and Sciences from Lincoln College and an Associate’s Degree from Kirkwood Community College.