ScriptPro
Melvin Heidelberg has a diverse work experience spanning over several years. Melvin began their career as a Desktop Support Technician at National Processing Company in 1997. Melvin then worked as a Press Operator at Envelope Man from 1998 to 2000. Following that, they were a NOC Operator at GeoAccess for a year, where they performed system monitoring, backup, and trouble ticketing.
In 2001, they became a Customer Service Representative at Lock/Line before transitioning to a Data Entry role at Sprint later that year. Melvin then joined Time Warner Cable Business Class in 2002 as a Certified Broadband Technician and worked there until 2013.
From 2014 to 2015, they were a Fiber Technician at ITC Service Group, Inc. In 2015, they joined Icon Engineering as a Quality Assurance professional, focusing on Fiber Optic Infrastructure. Melvin briefly worked as a Lead Technician at ComNet Communications in 2016 before joining ScriptPro as a Technical Support Analyst - Robotics, where they are currently employed.
Throughout their career, Melvin has acquired an array of skills and experience in various technical and customer service roles.
Melvin Heidelberg attended Johnson County Community College from 1999 to 2000, where they earned an Associate's degree in Information Technology.