Kira Uhlin

Kira Uhlin has a diverse work experience in various roles and industries. In 2014, they worked as a Cinema Attendant at CAPITOL INVEST I VARBERG AB, where they developed customer service skills and gained experience in managing social media, updating websites, and planning events.

From 2015 to 2017, Kira worked as a Customer Service Agent at Mötesplatsen i Norden AB, where they learned about digital businesses and focused on providing excellent customer support.

In 2017, Kira briefly served as a Customer Service Manager at GoodOnes, further enhancing their skills in managing and supporting customers.

In 2018, they joined Swedish Red Cross as a Fundraiser, gaining insights into the internal processes and fundraising workflows of aid organizations.

From 2019 to 2021, Kira worked at Assistansbolaget Försäkring Sverige AB, first as an Insurance Intermediary and later as a CEO Assistant. In the latter role, they assisted in launching a cross-national automobile rescue service, trained new co-drivers, and handled various aspects of office organization.

In 2021, Kira joined Scrive as a Technical Support Agent, where they became an expert in Scrive's product portfolio and contributed to improving internal workflows and productivity. Kira was then promoted to Product Support Manager, responsible for administering the Scrive Help center, in-app training, and collaborating with Product Operations, Product Marketing, and Product Managers on feature releases and launches. Their main focus is improving the user experience and ensuring scalable growth at Scrive.

Overall, Kira Uhlin has a strong background in customer service, support, and coordination, with experience in both traditional and digital business settings.

Kira Uhlin began their education at Uppsala University in 2016, where they pursued courses in Archaeology. Kira then moved to Lund University in 2017 and completed their Bachelor of Science degree in Development Studies and Human Geography Major in 2020.

In addition to their formal education, Kira has also obtained several certifications. In May 2023, they completed the "Microcopy & UX Writing: The Complete Course" at Udemy. In August 2022, they received the "Product-led Certification" from Pendo.io. Prior to that, in February 2022, they obtained the "Product Focus Certified Product Manager" certification from Product Focus.