Brad Ericksen is a seasoned professional currently serving as the Sr. Director of Customer Support at GovOS, where they lead initiatives to enhance customer satisfaction and operational efficiency. Previously, Brad held the role of Director of Customer Support at Logi Analytics - insightsoftware, where they transformed a global support organization and exceeded service level agreements. Prior to that, they were a Senior Manager of Software Support at Oracle, where they managed a large team and oversaw the implementation of support processes in the healthcare sector. Brad also has a background in the United States Air Force, where they served in various IT leadership positions, enhancing network services and leading significant cost-saving initiatives. Currently, Brad is pursuing an accelerated MBA with a concentration in Information Technology Management.
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