Philip Lam

Philip Lam is an experienced IT professional with a strong background in technical support and customer service. Currently serving as a Desktop Support Technician at Seaspan ULC since February 2022, responsibilities include user training, software installation, hardware support, and collaboration with various teams to support both on-site and remote users. Previously, Philip worked at Microsoft from November 2015 to May 2021 as a Consumer Service Advisor, providing technical support for Windows-based devices, managing software installations, and handling hardware diagnostics. Prior experience also includes roles as a Wind Specialist at WIND Mobile and a Merchandising Supervisor at Future Shop, demonstrating a diverse skill set in technology and customer interaction.