Erik Lindmark

Erik Lindmark currently serves as the Head of Customer Experience Management and Voice of the Customer Manager at SEB, where responsibilities include leading the CX team and customer complaints department, managing the VoC process, overseeing the NPS system, and conducting market research. Prior to this role, Erik worked at Kantar as the Group Brand Intelligence Manager and Research Executive, focusing on brand and market research, and was responsible for the Finansbarometern. Erik's career also includes a position as Byrådirektör at Arbetsmiljöverket. Erik holds a degree in Sociology, Economics, Political Science, and Statistics from Stockholm University.