Ali Schmitz

Ali Schmitz currently serves as the QA & Training Sr. Manager at Second Nature, leading a team focused on enhancing service delivery and employee performance through quality assurance initiatives. Previously, Ali held the position of Training & Quality Manager at Double Good, overseeing the implementation of an Omni channel quality rubric. Prior experience includes serving as Training Manager at IBEX | Global, where Ali managed multiple campaigns and drove critical KPI impacts, and working as an Instructional Designer/Trainer at Monitronics Security, developing tailored content for learning experiences. Positions at Future Payment Technologies and T-Mobile further contributed to Ali Schmitz's expertise in training and curriculum development. Ali's educational background includes studies at Klamath Community College.