Micah Kasdan is a customer success leader currently serving as the VP of Client Experience at Second Nature, where they scale a world-class customer experience organization. Previously, they held significant roles at companies such as DISCO, where they transformed client success operations during a period of rapid growth. Micah has extensive experience in developing customer-first strategies, implementing metrics-driven approaches, and driving revenue leadership across various sectors, including home services and legal technology. They have a proven track record of enhancing client relationships and team performance through effective leadership and collaboration. Prior roles include VP of Business Development & Project Management at TERIS and Sr. Advanced Solutions Expert at Paragon Legal Technology Support.
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