Michael Blakley

Michael Blakley has a diverse work experience spanning over several years. Michael started their career as a Customer Support Manager at Caere Corp. In this role, they managed customer support activities and maintained good relationships with clients.

Michael then worked at Encanto Networks as a Director of Customer Support. This role involved overseeing customer support operations.

After that, Blakley joined Rainmaker as a Database Production Manager, responsible for managing database production processes.

Michael then moved on to HigherMarkets (now Sciquest, Inc) as a Director of Customer Support. Unfortunately, the business failed before they could build a support organization from scratch.

Blakley then joined Ipswitch, Inc, first as a Technical Support Manager, where they played a key role in transforming the support organization and repairing relationships with other departments. Later, they became the Director of Technical Services, where they continued to improve processes and oversaw the development of a case-tracking database.

Next, they worked at Yesmail as a Technical Support Manager, overseeing technical support activities.

Blakley then joined WebAssign as a Customer Support Manager, where they introduced modern support processes and metrics, overcoming cultural resistance and repairing the relationship between support and technology teams.

At WebAssign / Cengage Learning, they served as the Director of Support and Learning Services. Michael expanded the support team, created an implementation and training team, and designed a product certification program for channel partners.

Finally, Blakley joined Cengage Learning as a Technology Services Manager, overseeing technology services and managing a team.

Most recently, they worked at Second Nature as the Director of Customer Care, responsible for leading customer care activities within the company.

Michael Blakley attended Cañada College from 1984 to 1988 where they earned an A.A. degree in Drama. Michael later attended the University of Illinois Springfield from 2005 to 2007, pursuing a degree in Philosophy.