Rolanda Gray

Rolanda Gray is a seasoned professional with extensive experience in customer service management and administrative support. Currently serving as Customer Support Manager at Second Nature since May 2023, Rolanda previously held the position of Senior Customer Service Manager at CoStar Group, overseeing a team of 24 representatives and facilitating communication between sales, property management companies, and customers. Rolanda's career also includes significant roles at Apartments.com, where responsibilities included managing customer service teams and training new hires, as well as positions at the American Bar Association and ICON, Inc. Educational achievements include licensing in cosmetology from City Colleges of Chicago and John Amico. Rolanda's diverse skill set and leadership capabilities contribute to effective team dynamics and service excellence.