Olivia Shaffer is a seasoned professional specializing in renewals and customer success, currently serving as Senior Manager of Renewals at Secure Code Warrior since January 2024. Prior to this role, Olivia held various positions at Egnyte, including Senior Manager of Renewals & Operations, where management of a team overseeing 13,000 accounts contributed to $60 million in annual recurring revenue, achieving a renewal rate exceeding 90% and improving churn rates. Experience also includes roles as Customer Retention Manager and Customer Success Manager, focusing on strategic account management and customer satisfaction. Olivia's earlier career involved event coordination and support roles at Whitworth University and hands-on curriculum development for a preschool from 2006 to 2014. Education includes a Master of Arts from Carnegie Mellon University and a Bachelor’s Degree from Whitworth University.
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