Jeff Sarna

Jeff Sarna has a diverse work experience spanning several companies and roles.

In their current role as an Enterprise Customer Success Manager at Security Compass since December 2021, they manage a portfolio of enterprise customers and helps them manage cybersecurity risk by integrating security into their processes.

Prior to their current role, Jeff worked at AudienceView from 2009 to 2020. Jeff initially served as a Business Analyst, where they were responsible for mapping business process requirements, working on software development life cycle, and conducting user acceptance testing. Jeff later transitioned to the role of Project/Program Manager, Service Delivery/Customer Engagement, where they led project teams for web-based, e-commerce, and CRM application delivery. In this role, they planned, documented, monitored, executed, and presented service delivery and customer engagement for projects.

Before their tenure at AudienceView, Jeff worked at The Corporation of Massey Hall and Roy Thomson Hall from 2004 to 2009. Jeff held various roles during this time, starting as a Ticketing Services Staff Supervisor and eventually becoming a Ticketing Services Customer Service Manager. Jeff'sresponsibilities included supervising customer service representatives, scheduling staff, preparing event sales reports, and maintaining the ticketing system database.

Jeff also had a brief role at Dexit Inc. in 2004 as a Marketing Team Leader/Project Coordinator, where they oversaw the operation and performance of promotional kiosks in downtown Toronto and maintained relationships with stakeholders.

Overall, Jeff Sarna has comprehensive experience in customer success, project/program management, business analysis, and customer service in the industries of cybersecurity, e-commerce, and ticketing services.

Jeff Sarna attended the University of Waterloo — St. Jerome's University Campus from 1999 to 2003. During this time, they pursued a Bachelor of Arts degree in English Literature and Language.