Robin

Robin Ma is the Vice President of Administration Operation at Universal Beijing Resort, bringing 26 years of experience in the hospitality industry, including two years of overseas work. They have held significant roles as General Manager for various international hotel brands, successfully managing the openings of multiple five-star hotels and overseeing large-scale international events such as APEC and the G20 Ministerial Conference. Robin has demonstrated a strong capacity for operational excellence and team leadership while maintaining effective communication with internal and external stakeholders. Their leadership has consistently contributed to improved guest and employee satisfaction, as well as financial control in hotel operations.